FAQ - Ensuring Quality
How do you ensure consistency and quality of service?
Policies and processes that are common across the business are maintained as a part of the British Gas operations management system documentation. These processes are complied with to ensure consistency of application across the business.
The British Gas Home Services operations business process outlines the steps by which the organisation develops and delivers its products and services in a consistent and safe manner. Several supporting processes enhance the effectiveness of this process.
All functional processes are assigned appropriate process owners who are responsible for ensuring that their process:
- achieves its objectives
- is continually reviewed for improvement
For the purposes of conformity to the principles of effective quality and environmental management, the management system encompasses the requirements of the following international standards:
- BS EN ISO 9001:2000
- Quality Management Systems - Requirements
- BS EN ISO 9004:2000
- Quality Management Systems-Performance Improvements
- BS EN ISO 14001:1996
- Environmental Management Systems
- BS 8800
- Occupational Health & Safety Management Systems
- PAS 033:1999
- Design, Installation and Commissioning of Domestic Gas Central Heating Systems