FAQ - Tenant Liaison
What is your approach to tenant liaison?
Within Housing Services we adopt a proactive approach in relation to tenant satisfaction and tenant liaison. Our view is that tenants are the future of our business therefore their views are actively pursued.
British Gas prides itself on the highest standards of customer service, at the heart of this being a service ethic and we are committed to treating all of our customers fairly and equally.
In respect of non-English speaking customers, all literature to be used during the works, can be translated into the various languages that may be encountered, this being inclusive of a simple "What we're going to do" brochure which will explain the various stages of the work in a clear and concise way for non-English speakers.
This can be done in liaison with other appropriate partnering team members or, if approved by the partnering team, through our existing service with Communicado, a specialist company already employed by British Gas undertaking similar work in this important area.